Sandwell Academy is committed to continuously improving the service we provide to students, parents and the wider community. We have quality assurance systems in place for gathering information and monitoring progress in relation to customer care.
As well as commenting on the regular Module Reports, parents and students are invited to complete questionnaires throughout the academic year: for example, at the end of each year, following the Key Stage 4 Information Evening, Careers Discovery Programme, etc. The information gathered is quantified and evaluated to gauge satisfaction and to identify areas for improvement.
We always welcome communication from parents to help us raise the quality of services available. A list of personnel to contact is given on the following page. Communication which does not fall into one of these categories should initially be addressed to the Head’s PA.
Sandwell Academy has established a Parent Advisory Group which is supported by parents.
Messages for members of the Advisory Group can be forwarded via the Academy Reception.
The Advisory Group meet termly with the Head and provide advice, information and support. Their work includes monitoring and, if appropriate, improving the Charter for Parents. They have the brief to encourage parents to use the systems in place at Sandwell Academy. They also raise issues and make suggestions to try and improve Sandwell Academy. A key part of their role is organising fundraising on behalf of the Academy.
Assistance in the development and preparation of Academy policies e.g. Behaviour Policy, Health and Sex Education Policy, are amongst the many tasks undertaken by the Advisory Group.
The Head recognises the importance of hearing the views of the local community about Sandwell Academy and will therefore co-opt representatives to sit on the Advisory Group at appropriate times.
Sandwell Academy believes that our staff have the right to work in an environment where they are not subjected to abusive, threatening, aggressive or violent behaviour. This includes: use of inappropriate language, abusive comments, shouting, physical threats, physical actions. Parents and Visitors should note that any form of physical aggression towards staff will be reported to the Police.
The Academy understands that from time to time, an individual may be placed in circumstances they find difficult to manage, and their reaction may be to respond inappropriately, either through unacceptable language or abusive comments. Academy reception and administration staff (i.e. front line telephone staff) receive training to work in partnership with the person involved to try and find a positive outcome for all parties.
Academy staff are trained to give 2-3 warnings to a parent that they will terminate a telephone call if abusive or aggressive language is used.